How can we help?

No. Finyvo works with no account, no email and no password. Your data lives on your iPhone with SwiftData and, if you leave it on, syncs through your private iCloud. There's no sign-up and no bank onboarding.

Download the app, finish the initial setup and log your first transaction. It comes with 54 categories ready to use (13 groups and 41 subcategories), designed for Latin America. Tags you create yourself, when you need them.

Yes: records, budgets, goals, reports, and export work on your iPhone. Internet is needed to download rates and logos, use AI, convert Excel, and verify purchases. Offline conversion needs cached rates; CSV, TSV, and JSON can be imported without AI.

Yes. Subscription, card, budget, goal, and summary reminders are calculated on your iPhone. The notification inbox keeps their history. System delivery depends on permission, iOS settings, and background execution; it does not guarantee you saw an alert. Some contain amounts: manage previews in iOS Settings.

Yes. Record goal contributions, withdrawals, and spending with their history. These are accounting entries between Finyvo wallets: the app does not transfer money at your bank. A contribution is savings, not spending; spending is recognized when you use those funds. Free includes 1 active goal; Plus has no plan limit.

Your financial database lives on your iPhone and in your private iCloud. Some features process data on our backend: AI, brand searches, and Excel conversion. AI may receive descriptions, amounts, and file samples; Excel files are uploaded in full for conversion. See Privacy for the available controls.

Currency codes and dates for rates, brand text for logos, and—when AI is on—queries, descriptions, amounts, and category, wallet, or tag lists. Import may send up to 60 sample rows; Excel is uploaded in full for conversion. Requests use a pseudonymous identity and can be correlated through technical identifiers. Free text may contain personal data you include.

Yes, and it's on by default. Your data is copied to the private database of your own iCloud account: Apple encrypts it, it shows up on your other devices by itself, and we cannot query it. You can turn it off in Settings → Sync → iCloud (it applies on the next launch). Turning it off does not delete what was already uploaded: to remove that copy, go to iOS Settings → [Your name] → iCloud → Manage Account Storage → Finyvo.

No. Finyvo has no account system and never asks for an email or a password. To talk to our backend the app uses Apple App Attest, which creates an anonymous identifier for that installation — with no name, email or Apple ID — used to prevent abuse, resolve your plan and track your monthly AI quota.

Yes. The eye on Home hides amounts in viewing surfaces and their VoiceOver labels. Editing fields and exports retain readable amounts. It is not an access lock; system notifications are controlled separately in iOS notification settings.

Almost certainly. There are 110+ currencies, and it includes all the LATAM ones (DOP, MXN, COP, ARS, BRL, CLP, PEN, UYU, etc.) plus USD, EUR, GBP, JPY, CAD, AUD and more.

From exchangerate.host, through our backend. They are reference rates for visual conversion, not suitable for trading. They refresh when you open the app, at most once every 6 hours; in between, the app uses the copy saved on your device, which also works when you're offline.

Up to 2 active wallets on the Free plan and no limit with Finyvo Plus. Archived wallets don't count toward the Free plan's limit: you can archive one to free up a slot and bring it back whenever you want.

Yes. On the Free plan you can create 1 custom group and 2 custom categories in total; those 2 can go in any group, including the ones the app ships with. With Plus there's no limit. The 54 built-in categories don't count toward the limit.

It categorizes transactions, searches in natural language (“expenses over 2,000 this month”), proposes a readable version of cryptic bank names (“WHLFDS*12345” becomes “Whole Foods Market”) and, on Plus, suggests tags. When you import a bank file it also helps read the format and categorize the transactions.

Yes. In Settings → Artificial intelligence, turn it off entirely or per feature. Local categorization and normal search remain available. Import tries local interpretation and offers manual mapping when needed. Turning AI off does not disable backend Excel conversion, iCloud, logos, or exchange rates.

Finyvo does not train models on your data. OpenAI is the current provider; its API does not use data for training by default. That does not mean zero retention: its abuse-log and response-storage policies apply, as explained and linked in Privacy. Requests are authenticated and their identifiers allow records to be correlated.

50 per calendar month on Free, resetting on the 1st (UTC). No monthly cap on Plus. If you run out, the app keeps working with its local engine.

From the app itself, in Settings → Finyvo Plus → Manage, or from iPhone Settings → [Your name] → Subscriptions → Finyvo Plus → Cancel. You keep access until the end of the paid period. Billing and management are handled by Apple.

Plus purchases are managed by Apple; request a refund at reportaproblem.apple.com. Eligibility depends on Apple and applicable rights in your country. Recording a merchant refund inside Finyvo is a separate feature: it does not request or execute a refund.

If the Plus offering you buy supports Family Sharing, Apple allows sharing with up to six members. Check the listing and purchase terms before subscribing. Each person keeps their own financial database and private iCloud.

No. Your data is kept in full. You return to the Free plan and some features become limited. For example, if you had 5 active wallets on Plus, they all stay there, but you won't be able to create new ones until you archive and drop down to 2.

For now we're focused on iOS to make it flawless. Android is planned, with no public date yet.

Yes, free and offline. Settings → Data → Export my data generates a ZIP with eight CSV files and detailed JSON, including refunds, links, and capture evidence where present. Pending captures are not presented as expenses. The ZIP is not encrypted; importing its transactions does not restore the whole app or activate automations.

Yes, with Finyvo Plus: CSV, TSV, JSON, and Excel (XLS/XLSX), up to 5,000 transactions. The limit is 10 MB for text/JSON and 5 MB for Excel. Review before saving and undo the import if needed. Excel is uploaded in full to the backend for conversion, even with AI off. To keep file reading on your iPhone, use CSV, TSV, or JSON and turn import AI off. PDF and images are not yet available.

Spanish, English and Brazilian Portuguese. The app follows the language you have set in iOS, and you can change it in iOS Settings → Finyvo → Language. The website and the legal documents are also available in all three languages; if the versions differ, the Spanish version prevails.

Yes. The whole interface is labelled for VoiceOver in all three languages, respects Larger Text and Reduce Motion, keeps tap targets of at least 44 points, and disables the menu's drag gesture when you use VoiceOver or Switch Control. Private mode hides viewing amounts from VoiceOver too; editors and exports retain readable values. If something doesn't work well with your accessibility settings, write to [email protected].

Before changing the internal format of the database, Finyvo saves a full copy on your device and keeps up to seven. If the app can't open your data, it tries to restore the latest copy automatically; if it still can't, it deletes nothing and offers a recovery screen from which you can export the copy to Files. You can also restore a copy any time from Settings → Data → Restore from backup.

Write to us at [email protected] with as much detail as possible: what you were doing, what you expected and what happened. If you can, attach screenshots, they help a lot.

Use the Refund type and link it to the original purchase when possible. It reduces economic spending without counting as earned income. Refunds can be partial; any unlinked portion remains unattributed to a spending category. Recording it does not move money at your bank or request a refund from the merchant.

Your manual choices take priority. Local category memory is shared by the editor, imports, and compatible captures, and may sync through your iCloud. Groups organize categories; transactions are assigned to individual categories. Archiving preserves history according to your chosen option; it does not train a model shared with other users.

They are interface messages showing the result of an action. Some offer Retry or Undo while available; not every operation can be reversed. They are not messages sent to the team. Use Feedback or the support email to share a problem or suggestion.

Set up Apple Pay in Settings and follow the guide to create a personal Shortcuts automation per card and device. Choose destination wallets by currency. Compatible purchases may be recorded automatically; purchases needing charge clarification remain pending review. Link them to an existing expense or record the actual charge. Finyvo does not process payments, query your bank, or guarantee capture of every purchase.